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ESR HaloLock Shift Wireless Charger
Installation video
Why won’t my phone stay on the charger?
Why is my phone not charging/not charging stably?
Why does my phone heat up during charging?
What is the reusable adhesive pad for?
If this page didn’t help with your issue
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Installation video

Why won’t my phone stay on the charger?
Phone stability issues are often caused by incompatible phone models or non-magnetic phone cases.

Please make sure:

●Your phone is an iPhone with MagSafe (iPhone 12 series or later)

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Your phone case is one of the following:
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An official MagSafe case
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An  ESR HaloLock case
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A standard case with an  ESR HaloLock Universal Ring
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You place your phone on the removable charging pad and NOT on the magnetic mounting pad
Why is my phone not charging/not charging stably?
Non-charging or unstable charging is usually caused by using the wrong cable or adapter.

Please make sure:

●
Your phone is an iPhone with MagSafe (iPhone 12 series or later)
●
You are using the included charging cable
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Your power adapter (not included) or USB port outputs at least 18W. If you don’t have a compatible power adapter, we recommend this  20W mini PD Charging Set
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Your magnetic case is less than 5 mm thick and there are no metal attachments or credit cards between the case and your phone

Additional information:

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Wireless charging is not as fast as wired charging
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Optimized Battery Charging is enabled by default for iPhones with iOS 13 or later. With this feature enabled, your iPhone will throttle charging after 80%. For more information, please read:  https://support.apple.com/en-us/HT210512
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The charger has a maximum output of 7.5W
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Limiting the number of applications you have open concurrently on your phone will improve charging speed
Why does my phone heat up during charging?
It is normal for your phone to warm up slightly during wireless charging. However, to prevent overheating, please avoid using:
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Magnetic cases thicker than 5 mm. We recommend an official MagSafe case or an ESR HaloLock case
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Metal attachments or credit cards between the case and your phone
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CPU-intensive apps while charging
If overheating occurs, the charger will enter overheat-protection mode and pause charging. If this happens, please:
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Disconnect the power, take off your case, and let your phone and charger cool down
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Close apps not being used
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When the phone and charger have cooled down, plug the charger in and resume charging
What is the reusable adhesive pad for?
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You can attach the reusable adhesive pad to the bottom of the charger base to provide added stability
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Be sure to attach the adhesive pad with side A affixed to the charger base. The adhesive on side B is reusable, allowing you to reposition the charger as needed
If this page didn’t help with your issue
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Take photos or record a short video of your phone, case, charger, cable, adapter, and the specific issue you’re encountering
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Submit a ticket here
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Provide as much detail as possible when submitting a ticket to help us assist you faster
Still have a question?
Contact support and we will get back to you within 24 hours, and be sure to offer you a personalized solution.
Contact Support