Your friend referred you! Sign up to enjoy 15% off your first order and great benefits.

FAQ
1. How do I get involved?

Sign up to generate an exclusive referral link. You can share it via email, social media, messaging apps, or however you prefer.

2. How can I check if my referral was successful?

A successful referral requires your friend to sign up as an ESR Super User through your referral link. You’ll be able to see the status of your referrals and the rewards you’ve unlocked in your referral hub at any time.

3. How do I claim my referral rewards?

When you unlock a referral reward, you will be notified by email with instructions on how to claim it.

4. What will the friend I refer get?

By becoming an ESR Super User, your friend will get access to great benefits plus a 15% off coupon for their first purchase. Once signed up, they’ll also be able to join the referral program themselves.

5. Is there a warranty for products redeemed through the Referral Program?

Products redeemed through the Referral Program are not covered by warranty. If the product arrives damaged, please contact customer service at esr.support@esrgear.com.

Super User Benefits
An upgraded 24-month warranty
Free replacements with no return needed

Exclusive access to new products for free
Test new ESR products

Free product upgrades
Buy 1 and get a new 1 when you upgrade your device
(*Only for phone/tablet cases and screen protectors)

FAQ
1. How can I claim an upgraded 24-month warranty?

As a Super User, you have a whole 24 months in which you can contact us to take care of any quality problems with your purchased product(s). Check out our warranty policy for more details.

2. How can I claim new products for free?

When select new products go on sale, we’ll personally invite you to try them out for free (including free shipping). And, of course, you’ll get to keep them! (Note: only includes items in our standard product range. You can also try out items in our premium product range, e.g. our iPad keyboard cases, at production price and with free shipping.) To make sure we can get useful feedback, we’ll select appropriate Super User’s based on their engagement with us, mailing preferences, phone/tablet model information, and previous order history.

3. How can I claim free product upgrades?

When you buy one of our products, you’ll be able to upgrade to the latest version as soon it comes out in the future, completely free of charge. For example, if you buy an ESR case for your iPhone 14 and then, the following year, purchase the iPhone 15, you’ll be able to get a free new case for your iPhone 15. This doesn’t include different models in the same generation. If you upgrade from an iPhone 14 to an iPhone 14 Pro or Pro Max, you wouldn’t be eligible for an upgrade. When you upgrade your device, contact us to claim your Free Product Upgrade.

Please note: 1. This offer is only available for products purchased by those who have registered as ESR Super Users.
2. This offer is only available on products purchased after September 7th, 2022.
3. This offer is only available between 3 months and 36 months after the original purchase date of the product(s).
4. This offer is only available for up to 10 products per Super User in the following product categories: phone cases, phone screen protectors, iPad cases, and iPad screen protectors.
5. After registering a product for this offer, the offer cannot be transferred to another product.
6. This offer is not available on products bought in a retail store or received for free as part of our User Feedback Program.
7. This offer is only available on products purchased as part of a single order totaling $90 or more on the official ESR website.

4. Does unsubscribing from ESR emails affect my benefits?

If you unsubscribe, you will no longer have access to Super User benefits.